Shipping & Returns Info
We require for all online orders that the shipping address match the billing address of the provided credit card. This is for your and our protection, if this is not the case we will contact you to confirm your information before your order is processed.
Jupiter Kite Paddle Wake offers free shipping on any order over $99 within the mainland United States, excluding Puerto Rico, Alaska, Guam and Hawaii. Items with a weight or dimensional weight of more than 40lbs will have a shipping surcharge. Most surfboards and kite surfboards will have a shipping surcharge which we will confirm with you. We will always contact you with an estimate if your shipment is outside of these guidelines. We are committed to provide the most reliable shipping services at the lowest cost.
We offer free shipping up to $100 on all new paddleboards and packages within the mainland United States, used boards will have a shipping surcharge. We will always confirm your total before charging you. All paddleboards must be inspected by the buyer upon delivery, check over all contents before signing off on the shipment. Do not sign for your shipment if there is any damage to your board. Refuse the shipment and we will resolve the issue in a timely manner. Once you sign for the board you assume all responsibility for any damage.
Please contact us via email, phone or make a note during checkout and we will contact you immediately with the different options.
Please contact us via email, phone or make a note during checkout and we will confirm the cost and details before charging or shipping.
If you would like to return an item please contact us prior to sending it back. We will issue instructions on returning your item(s). We have a 6% restocking fee on all returns. We do not accept returns on International Orders.
We primarily use FedEx for most of our orders but will ship via UPS or USPS upon request. All international orders are primarily shipped with USPS.